The updated rule addresses fraud tactics in inbound calls to protect vulnerable consumers.
The Federal Trade Commission (FTC) recently finalized amendments to its Telemarketing Sales Rule (TSR) to include inbound calls for technical support services. The change is intended to prevent scams where consumers, often misled by ads or pop-ups, are deceived into paying for unnecessary tech support. The agency reported that older adults are disproportionately affected, with individuals aged 60 and above losing over $175 million to such scams in 2023 alone.
“The Commission will not sit idle as older consumers continue to report tech support scams as a leading driver of fraud losses,” said Director Samuel Levine of the FTC’s Bureau of Consumer Protection. “Expanding the TSR to make sure calls for tech support services are covered will help us hold businesses accountable and get money back for injured consumers.”
As the Lord Leads, Pray with Us…
- For Director Levine as he oversees the Bureau of Consumer Protection and efforts to protect seniors from scams.
- For FTC Chair Lina Khan and members of the commission as they address fraudulent and deceptive business practices.
Sources: Federal Trade Commission
