The administration experienced a 44 percent rise in the “pending actions” backlog between 2018 and 2023.
The Social Security Administration’s (SSA) Inspector General has issued a report highlighting its backlog and resulting improper payments. The report states that the agency’s “pending actions” backlog grew 44 percent between 2018 and 2023. The result of the backlog has been over $1 billion in improper payments as of February 2024, which include both overpayments and underpayments.
“Customer satisfaction has been an ongoing concern for SSA,” said SSA Acting Inspector General Michelle Anderson. “This report continues to highlight the urgency for SSA to reach its pending actions performance goal and to ensure beneficiaries receive their proper payments as promptly as possible.”
Improper payment cases were found to have an average processing time of 698 days. The report attributes the backlog to “unexpected staff reductions, increased workloads, and less than expected overtime funding.”
As the Lord Leads, Pray with Us…
- For the acting inspector general as she provides information on the Social Security Administration backlog and improper payments.
- For Commissioner Martin O’Malley as he oversees the Social Security Administration.
- For SSA personnel and officials as they work to catch up the backlog of improper payments.
Sources: News Nation, Washington Examiner
