He calls the lack of compliance with recent policy updates “unacceptable.”
Transportation Secretary Pete Buttigieg sent a letter to the CEOs of America’s ten largest airlines, reiterating policy updates that require the companies to provide refunds to passengers of canceled flights.
The FAA Reauthorization Act implemented this change on May 16, making cash refunds the automatic response for canceled flights and outlining procedures for passengers who choose to select vouchers for another flight. However, airlines have been slow to adopt these changes consistently. Secretary Buttigieg reminded company leaders that continued violations may result in government enforcement.
“In recent weeks we have heard reports of unacceptable customer service failures and received thousands of air travel service complaints against airlines,” Secretary Buttigieg wrote, going on to lay out airline policy requirements under the new law.
“A thriving U.S. commercial aviation sector is good for all Americans, and all of our regulatory and enforcement activities are designed to ensure that this sector thrives on the basis of excellent safety, fair and vigorous competition, and strong customer service,” he added.
As the Lord Leads, Pray with Us…
- For Secretary Buttigieg as he seeks to ensure compliance with federal regulations on refunds for airline cancelations.
- For Administrator Whitaker to be led by God as he manages the Federal Aviation Administration.
- For U.S. transportation officials to be discerning as they oversee safety in the industry.
Sources: Department of Transportation
