A full-scale review of workflow and leadership structure will be conducted.
Secretary of Education Miguel Cardona outlined a number of steps being taken to improve the Federal Student Aid (FSA) office in a recent letter to Education Department staff. Action items include hiring a new Chief Operating Officer, conducting a full-scale review of the FSA’s organization methods, and creating an IT innovation team to digitize key aspects of FSA operations.
The education secretary hopes these changes will modernize FSA use for parents and students and address “ongoing management and operational challenges.”
“Over the last three years, the Department and FSA have made great strides in making sure federal financial aid is put in the hands of students,” Secretary Cardona wrote. “However, changes are needed to make sure students, borrowers, and families have a better user experience with FSA, and we can achieve better outcomes for the millions of people we serve.”
As the Lord Leads, Pray with Us…
- For Secretary Cardona to be led by the Lord as he collaborates on improvements in the Office of Federal Student Aid.
- For U.S. education officials and advisors to be discerning as the FSA’s operations are reviewed.
Sources: Department of Education
